FAQsWhat is CrewCom?
The CrewCom product line was developed from the Connex product line and is manufactured by CoachComm, LLC. With the proven success that Connex has shown in the football market, the CrewCom product line is a perfect fit for other applications, including crane operation, general contracting, directional drilling, utilities, water treatment, sewer, steel erection, industrial plants and many more. The CrewCom product line offers instantly available, telephone-like two-way communication to multiple-users, with interference free clarity, digitally secured private conversations, and up to 10 hours of continuous talk time. Back to Top What is the difference between CrewCom and two-way radios?
Two-way radios are not hands free. They require “keying” a button to communicate. This form of communication is called half-duplex. Half-duplex requires the users to wait until the other person is done talking before they can speak in return. This can create an unsafe work environment as it delays the conversation until the “airways” are free. Unlike the CrewCom product line, two-way radios typically require licensing to operate. Back to Top What is the difference between CrewCom and cell phones?
Cell phones are not hands free. Cell phones require dialing a phone number or “keying” a button to communicate with other users. The delay involved with “keying” a button to communicate makes safety a major concern. The battery life on a cell phone will not reach that of the CrewCom product line. The cell phone only has one channel of communication. A cell phone “in use” or “out of range” is not always available. Back to Top Will the CrewCom system interfere with my two-way radio or cell phone?
No, the CrewCom system will not interfere with your current form of job-site communication. The CrewCom system operates in the 2.4 GHz bandwidth and because of its’ FHSS (Frequency Hopping Spread Spectrum) technology, the frequencies change 200 times per second. This allows the user to be worry free from any type of interference. Back to Top How far will CrewCom reach?
The range of the CrewCom system is environmentally driven. With line of sight to the base station users will find that they can travel up to 2000’ in either direction of the base station. Due to the frequency bandwidth in which the CrewCom system operates, performance may diminish with solid obstacles between the user and the base station. Back to Top Why do I need full duplex?
With CrewCom’s full duplex communications feature everyone on the system is on a real-time full 2-way conversation like a traditional telephone. With a PTT walkie-talkie or cell phone connect system you can only broadcast to other users. One person speaks and everyone else listens. If two people try to broadcast at the same time the system will fail. This can be a real problem in critical applications. Back to Top How many users will a CrewCom system handle?
The CrewCom System can hand up to 9 users per base station and a total of 2 base stations can be used together. With 9 users, 5 will be wireless and 4 will be wired. With two base stations connected together, 10 users will be wireless and 8 will be wired. The CrewCom system can be configured to any application with as few as 2 users. Back to Top How many channels are available on the CrewCom system?
The CrewCom system has 2 separate talk channels. This means that 2 conversations can occur at the same time on separate channels. When 2 systems are linked, they can be configured to accommodate a maximum of 4 conversations. (Contact CrewCom support for details.) Back to Top Can I add onto my CrewCom system down the road?
The CrewCom system is flexible and can be easily expanded. Back to Top Do I need to push any buttons to talk?
The CrewCom system is full duplex and does not require the push of buttons talk. However, each user has access to a button that allows them to mute their microphone yet be able to still hear the conversation going on throughout the system. Back to Top How long do the batteries last?
The CrewCom system is battery powered and each user will have up to 10 hours of continuous talk time. Back to Top How long does it take to charge the batteries?
The CrewCom system can be charged completely within 2 ½ hours. Back to Top Can I swap the batteries out when they get low?
At this time the CrewCom system does not offer swappable batteries, however this feature could be offered in future models. Back to Top Are the wireless belt packs waterproof?
The wireless belt packs are not waterproof, but they are weather resistant. CrewCom offers a belt holster accessory that provides further weather protection. Back to Top My work environment is loud. Will the CrewCom system reduce outside noise so I can communicate?
The CrewCom system was developed from a football product called Connex. With several thousand screaming football fans in a stadium it was imperative that that system be designed to filter out background noise as much as possible. The CrewCom system carries that same technology and along with special headsets, background noise can be further reduced. Back to Top We are typically rough with our equipment. Will the CrewCom system handle "wear and tear"?
The CrewCom system was developed from a football product called Connex. Coaches tend to be very rough with their equipment as well, and the CrewCom system has been designed with “wear and tear” in mind. Along with a belt holster which secures the wireless belt packs to the user and protects the belt packs from further damage when dropped, the system is resilient. It is important to remember that the CrewCom system contains electronics and damaged equipment can reduce performance and may need to be repaired. Back to Top What frequency band does the CrewCom system operate in?
The CrewCom system operates in the 2.4 GHz frequency bandwidth and uses FHSS (Frequency Hopping Spread Spectrum) technology. Back to Top Can unwanted people hear my conversations on the CrewCom system?
Because the CrewCom system uses FHSS (Frequency Hopping Spread Spectrum) technology and the frequencies change 200 times per second, conversations are virtually impossible to be eaves dropped from an outside device. Back to Top Does the CrewCom system require a monthly subscription?
No, the CrewCom system is FREE to use anytime, anywhere. Back to Top What is the warranty on the CrewCom system and accessories?
The CrewCom base station and belt packs carry a 1 year parts/labor warranty and 90 day parts/labor warranty for accessories. Back to Top Who should I call if I have a problem with my CrewCom system or accessories?
For questions or concerns please contact 1-866-988-CREW (2739) Back to Top |
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